Contact Center

Salient is an AI workflow automation tool for lenders. We're working with the largest auto lenders in America and are hiring! About the Role We're seeking a SIP/Contact Center Integration Engineer to build and maintain seamless communications infrastructure between our AI platform and various contact center solutions. You'll be instrumental in ensuring our platform can effectively integrate with any contact center system our clients use, enabling automated loan servicing communications at scale. This role is critical in helping us deliver reliable, compliant, and efficient customer service solutions to millions of borrowers. Responsibilities Design, implement, and maintain SIP/VoIP integrations between our AI platform and customer contact center systems (Alvaria UIP, LiveVox, Cisco, Genesys, etc) Configure and manage telecommunications infrastructure to ensure high availability and quality of service for voice communications Troubleshoot network, latency, and voice quality issues across different contact center integrations Create and maintain API integrations between our platform and client contact center solutions Collaborate with external customers and our engineering team to implement seamless integrations Design, implement, and maintain SIP/VoIP integrations between our AI platform and customer contact center systems (Alvaria UIP, LiveVox, Cisco, Genesys, etc) Configure and manage telecommunications infrastructure to ensure high availability and quality of service for voice communications Troubleshoot network, latency, and voice quality issues across different contact center integrations Create and maintain API integrations between our platform and client contact center solutions Collaborate with external customers and our engineering team to implement seamless integrations Requirements 2+ years of experience with SIP, WebRTC, and VoIP, nailed-up connections Prior experience integrating with Alvaria UIP, LiveVox, Cisco, Genesys Excellent customer communication — integration speed is crucial Proficiency in troubleshooting network and voice quality issues Familiarity with cloud telephony services and infrastructure Strong debugging and problem-solving skills Experience with Python and Go 4 days in-person in San Francisco 2+ years of experience with SIP, WebRTC, and VoIP, nailed-up connections Prior experience integrating with Alvaria UIP, LiveVox, Cisco, Genesys Excellent customer communication — integration speed is crucial Proficiency in troubleshooting network and voice quality issues Familiarity with cloud telephony services and infrastructure Strong debugging and problem-solving skills Experience with Python and Go 4 days in-person in San Francisco About Us Salient is building the future of consumer loan servicing, starting by transforming the auto lending industry. Since our September 2023 launch, we've: Scaled to more than $10M in ARR Partnered with some of the largest consumer lenders in America Cash flow positive Raised $65m in funding Interfaced with more than 2 million unique US consumers Processed over $150M in cash transactions Prevented $30M in fraud Identified 35k+ CFPB violations Scaled to more than $10M in ARR Partnered with some of the largest consumer lenders in America Cash flow positive Raised $65m in funding Interfaced with more than 2 million unique US consumers Processed over $150M in cash transactions Prevented $30M in fraud Identified 35k+ CFPB violations Backed by top-tier investors including Andreessen Horowitz, Matrix, General Catalyst, and Y Combinator. Please also apply here: https://jobs.ashbyhq.com/salient/3e6cc934-45c0-4271-b6bd-88a8e245a4cd?utm_source=3Gw9qrOygA python + LLM stack + transformer based voice models