Founding AI Engineer at Parahelp

Parahelp is an AI support agent that automates support tickets end-to-end at scale - built for software companies.

To do this, Parahelp learns from a company's best support agents and integrates deeply with their existing infrastructure, including systems such as Zendesk, Stripe, Retool, Slack, and Linear.

We're building Parahelp because we believe context—not intelligence—will be the primary bottleneck for AI agents automating high-impact work in the future.

Our current focus: Building an AI support agent that can automate highly complex support tickets end-to-end.

Our mission: Build AI agents that leverage context from customer conversations to automate high-impact work across support, success, product, and engineering.

Our momentum:

• Launched in August 2024.
• Working with leading software companies like Perplexity, Framer, Replit, and HeyGen.
• Backed by Y Combinator, Paul Graham, Perplexity Fund, Hidden Capital, and founders of Replit, Framer, Calm, ElevenLabs, Runway, Speak, Zendesk, etc. TL;DR:

AI engineers build and improve the AI agents powering Parahelp - applying the latest techniques, running evaluations, building retrieval pipelines, and optimizing for speed and cost.

You might be a fit if:

• You've built production-grade LLM systems and agent architectures
• You have strong software engineering fundamentals and deep AI/ML knowledge
• You proactively automate your own workflow with AI tools
• You're ambitious and thrive in fast-paced environments
• You're always trying to move faster and find shortcuts
• First round (30 minutes)
• Coffee chat (1 hour)
• Technical deep dive + Take home (1 hour)
• Final onsite (3 hours)