Founding Forward Deployed Engineer at Parahelp

Parahelp is an AI support agent that automates support tickets end-to-end at scale - built for software companies.

To do this, Parahelp learns from a company's best support agents and integrates deeply with their existing infrastructure, including systems such as Zendesk, Stripe, Retool, Slack, and Linear.

We're building Parahelp because we believe context—not intelligence—will be the primary bottleneck for AI agents automating high-impact work in the future.

Our current focus: Building an AI support agent that can automate highly complex support tickets end-to-end.

Our mission: Build AI agents that leverage context from customer conversations to automate high-impact work across support, success, product, and engineering.

Our momentum:

• Launched in August 2024.
• Working with leading software companies like Perplexity, Framer, Replit, and HeyGen.
• Backed by Y Combinator, Paul Graham, Perplexity Fund, Hidden Capital, and founders of Replit, Framer, Calm, ElevenLabs, Runway, Speak, Zendesk, etc. TL;DR:

As a Founding Forward Deployed Engineers, you’ll work closely with our customers (like Perplexity, Replit, Framer, and HeyGen) to deeply understand their customer support organization and design, configure, test, and integrate AI agents that automate their support tickets end-to-end.

What you’ll do:

• Identify opportunities for support ticket automation for leading software companies.

• Work with our customers to design AI support agents that can automate their support tickets.

• Work with our engineering team to configure, test, and integrate the AI support agents with customers' existing infrastructure.

• Work with our customers to define and execute on an automation roadmap.

• Share learnings from customer conversations with our engineering team to improve our AI support agents. You might be a fit if:

• You have 3+ years of experience in customer-facing roles at high-growth startups.

• You’re excited about our mission of automating high-impact work for software companies.

• You have great verbal and written communication skills and can break down complex topics into clear and simple terms.

• You can find patterns in large datasets.

• You have basic software engineering skills.

• You use AI tools in your daily workflow.

• First round (30 minutes)

• Coffee chat (1 hour)

• Mock customer call (1 hour)

• Final onsite (3 hours)