Growth

Salient is an AI workflow automation tool for lenders. We're working with the largest auto lenders in America and are hiring! About the Role We're seeking a Business Lead to drive our early-stage startup's growth through strategic customer success, product development, and sales execution. In this multifaceted role, you'll wear many hats - from defining our customer success strategy and product roadmap to closing deals and building lasting client relationships. You'll be instrumental in shaping how we serve our customers while directly contributing to our revenue growth and market expansion. Responsibilities Own end-to-end customer lifecycle from prospect to renewal and expansion Develop and execute customer success strategies that drive retention and growth Lead product strategy discussions and translate customer needs into product requirements Establish customer feedback loops and advocate for client needs internally Analyze customer data and metrics to identify opportunities for improvement Collaborate cross-functionally with engineering, product, and leadership teams Build scalable processes that will support future team growth Own end-to-end customer lifecycle from prospect to renewal and expansion Develop and execute customer success strategies that drive retention and growth Lead product strategy discussions and translate customer needs into product requirements Establish customer feedback loops and advocate for client needs internally Analyze customer data and metrics to identify opportunities for improvement Collaborate cross-functionally with engineering, product, and leadership teams Build scalable processes that will support future team growth Requirements 3+ years of experience in a highly analytical, detail orientated environment (consulting, investment banking, PE, early stage start up) Strong analytical skills with experience using data to drive decisions Excellent communication and relationship-building abilities Experience working closely with product and engineering teams Comfortable in ambiguous, fast-paced startup environments Self-starter mentality with ability to work independently Passion for understanding customer problems and building solutions 3+ years of experience in a highly analytical, detail orientated environment (consulting, investment banking, PE, early stage start up) Strong analytical skills with experience using data to drive decisions Excellent communication and relationship-building abilities Experience working closely with product and engineering teams Comfortable in ambiguous, fast-paced startup environments Self-starter mentality with ability to work independently Passion for understanding customer problems and building solutions Nice to have Early-stage startup experience (Series A or earlier) Experience in B2B SaaS or technology products Background in customer success or account management Technical aptitude and ability to discuss product features with engineers Experience building processes from scratch Early-stage startup experience (Series A or earlier) Experience in B2B SaaS or technology products Background in customer success or account management Technical aptitude and ability to discuss product features with engineers Experience building processes from scratch python + LLM stack + transformer based voice models