Head of Execution – Field Operations

Enerjazz is building battery swapping network (like gasoline stations) for 2M+ electric vehicles in India. Role: Head of Execution - Field Operations Location: Delhi NCR / Field-Heavy Reporting To: CEO / Founder Type: Full-time Overview: We are looking for a discipline-first Head of Execution - Field Operations to run our battery installation process end-to-end — with 100% accountability. This person will lead technician teams, enforce SOPs, ensure fast + flawless installs, and escalate only when needed. Your job: zero excuses, zero rework. Key Responsibilities: Plan daily installations: technician assignment, route planning, material readiness Enforce 100% compliance with onboarding SOP (photos, forms, checklists) Track and improve core KPIs: FTR (First Time Right), TAT, Compliance Hire, train, and manage field team (technicians, coordinators) Conduct regular audits and shadow installs to monitor quality Own daily and weekly field ops reporting Resolve customer complaints and escalate only if required Work closely with the CRM/Tech team to digitize field processes Ideal Profile: 5–8 years in operations leadership roles (EV, lending, logistics, solar installs) Has led 10+ blue-collar field staff with discipline Proven record of enforcing processes in tough environments Field-ready: Hindi-speaking, mobile, doesn’t hide behind dashboards Bonus: understands battery fitment, basic vehicle electronics, or EV safety protocols KPIs: FTR: 100% of installs right the first time Compliance: 100% form + photo documentation TAT: <3 hours per install Install plan vs actual achieved Customer satisfaction (complaint-free %) Please fill this google form to apply. - https://forms.gle/Qs2e5q5ycZ9Ab5FJ8 Patent pending battery tech developed inhouse.