Stepful is on a mission to revolutionize vocational education. We train people with a high school education in 4 months or less and places them into healthcare jobs. Healthcare is the fastest growing industry in the US accounting for 40% of all jobs added including medical assistants, nursing assistants, and phlebotomists.
At Stepful, we’re on a mission to reimagine allied healthcare training by providing affordable, online, instructor-led and AI-enabled education to help learners - especially from underserved communities - launch high-demand healthcare careers on their own terms. In addition to our direct-to-consumer training model, Stepful partners with healthcare institutions to build talent pipelines and career pathways in an effort to mitigate the increasing allied health employee shortage. Our graduates - inclusive of Medical Assistants, Pharmacy Technicians and more - go on to work for leading institutions such as CVS, NY-Presbyterian and Walgreens.
Stepful is backed by Y Combinator, Reach Capital and AlleyCorp, and we recently closed a $31.5M Series B round led by Oak HC/FT. Additionally, TIME named Stepful the #1 EdTech company in the U.S. for 2025.
Stepful unlocks the full potential of the global workforce, improving access to quality healthcare for everyone, everywhere.
At Stepful, we attribute much of our success to the high caliber of our team. To that end, we seek to onboard mission-driven individuals who thrive in a fast-paced environment, don’t shy away from ambiguity and demonstrate our four company values:
Care first: We do whatever it takes for our students to succeed. Care first: We do whatever it takes for our students to succeed.
Learn quickly: We test, learn with data, and iterate. Learn quickly: We test, learn with data, and iterate.
Build together: We win when we rely on each other. Build together: We win when we rely on each other.
Own it: We show up, take initiative, and show pride. Own it: We show up, take initiative, and show pride.
_ The Role _
As an Operations Manager, you will lead strategic initiatives to improve our student experience, overseeing a growing team of student-experience professionals. You will build processes and systems to scale our operations and provide an outstanding learning experience for our new programs.
What You’ll Do
Drive strategic initiatives to improve a large portion of the student journey from learning to job placement. Drive strategic initiatives to improve a large portion of the student journey from learning to job placement.
Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale. Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale.
Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators. Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators.
Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals. Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals.
Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates. Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates.
Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps. Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps.
This job is for you if:
You have 3+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment. You have 3+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment.
You are highly analytical, can optimize metrics, and successfully develop action plans to meet business goals. You are highly analytical, can optimize metrics, and successfully develop action plans to meet business goals.
You can own both strategy & execution You can own both strategy & execution
You can motivate a team to support a large number of students You can motivate a team to support a large number of students
You are willing to do whatever it takes to get the job done successfully You are willing to do whatever it takes to get the job done successfully
You aren’t afraid to get your hands dirty You aren’t afraid to get your hands dirty
You learn quickly through experimentation You learn quickly through experimentation
You thrive in a fast-paced, ambiguous environment You thrive in a fast-paced, ambiguous environment
Bonus points if:
You have an MBA You have an MBA
You worked at a startup You worked at a startup
You have taught or coordinated online courses at scale You have taught or coordinated online courses at scale
You worked in healthcare You worked in healthcare
ABOUT THE INTERVIEW
Step 1: Intro Call with the Hiring Manager Step 1: Intro Call with the Hiring Manager
Step 2: Take-home assignment Step 2: Take-home assignment
Step 3: Virtual panel interview Step 3: Virtual panel interview
Step 4: On-site interview at the office in SoHo, NYC Step 4: On-site interview at the office in SoHo, NYC
Compensation
Base Salary: $ 120- 160k
Equity: 0.02% - 0.04%
At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our current stack is based on Postgres, Rails and React.
We are building the best student experience ever!
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