Self-Service Data Analytics Lead

<h3>📋 Description</h3> • Looking for a highly analytical and detail-oriented Self-Service Data Analytics Lead • Support IVR and chat self-service platforms through robust data visualization, analysis, and reporting • Generate and maintain daily, weekly, and monthly reports to meet business needs • Analyze self-service data to support requests from internal teams and leadership • Partner with IT and product teams to understand existing dashboard data • Identify issues within self-service platforms through data trends and anomalies • Use data-driven analysis to recommend improvements to IVR and chat experiences • Monitor key metrics proactively to detect and address issues • Deliver insights and updates through meetings, dashboards, and written reports • Maintain data integrity by validating data accuracy across systems • Conduct ad hoc deep-dive analyses to uncover trends • Support testing and deployment of new self-service features by setting up data tracking <h3>🎯 Requirements</h3> • Bachelor’s degree in Analytics, Computer Science, Business, Social Sciences, or a related field • 5+ years of experience in data analytics, visualization, or a similar role • Experience creating reports and presenting analytical findings to stakeholders • Familiarity with IVR and chat self-service platforms and key performance indicators • Proven ability to work independently in a fast-paced, remote environment • Strong presentation and communication skills • Collaborative team player with excellent critical thinking abilities <h3>🏖️ Benefits</h3> • Competitive medical, dental, vision, and life insurance • Employee assistance program • 401K plan with company match • A host of voluntary benefits • Paid time off programs promoting overall wellness through physical, emotional and financial health