Senior Customer Success Manager at Curacel

Our Mission Curacel’s mission is to make risk protection seamless and intelligent for businesses and individuals worldwide.

Every year, billions of dollars are lost to inefficiencies in risk and healthcare management. We are building AI-powered infrastructure to transform how insurance and healthcare are delivered—making them faster, smarter, and more accessible.

Our Vision We envision a future where AI—especially agentic AI—empowers businesses, insurers, and healthcare providers to deliver protection and care with unprecedented speed and intelligence.

Our Team We are a team of ambitious, mission-driven innovators across commercial, product, engineering, and operations. Our 30+ "Excellers" work across multiple countries, powering global insurers like AXA, Tawuniya, Allianz in 15+ markets.

Our Investors Backed by Y Combinator, Google, Tencent, and other leading investors, we are shaping the future of AI in healthcare and insurance.

Our Technology Curacel is building AI and API-driven infrastructure for insurance and healthcare, leveraging advanced machine learning and generative AI to automate processes, detect fraud, and optimize decision-making. Our API-first approach enables seamless integration with insurers, TPAs, and healthcare platforms, ensuring real-time data exchange and continuous model improvements.

As a Senior Customer Success Manager (CSM), you'll play a critical role in driving the success of our insurer and provider partners. This is not your typical CSM job—you’ll own strategic relationships with C-level executives, lead cross-functional delivery, and act as the voice of the customer internally. You’ll thrive in a fast-moving environment, proactively shape the customer journey, and ensure Curacel’s technology delivers measurable business impact.

• Customer Relationship Management: Serve as the primary point of contact for strategic clients, building trust and guiding them throughout the post-sales lifecycle—from onboarding to expansion.

• Value Realization: Help clients achieve clear business outcomes using Curacel’s solutions (Health, Auto, Pay, Grow), tracking ROI and advocating for impactful use cases.

• Strategic Account Growth: Identify upsell and cross-sell opportunities, partner with sales, and support renewals by demonstrating continuous value.

• Product Feedback Loop: Act as the voice of the customer—capturing feedback and collaborating with Product and Engineering to refine features, fix bugs, and prioritize roadmap items.

• Cross-Functional Leadership: Work closely with Implementation, Support, and Sales to deliver seamless customer experiences and resolve issues proactively.

• Data-Driven Management: Analyze usage patterns, health scores, and KPIs to detect early risks and deliver personalized engagement strategies.

• Team Mentorship: Share best practices, support junior team members, and help scale Customer Success playbooks and processes.

• 5+ years in Customer Success, Account Management, or Consulting in a B2B SaaS or technology-driven environment.

• Proven track record of managing enterprise or mid-market clients, preferably in financial services, healthcare, or insurance.

• Strong understanding of customer lifecycle management, value delivery, and technical product engagement.

• Tech-savvy: comfortable using platforms like HubSpot, Intercom, Slack, Notion, and analytics dashboards; bonus points for API or claims process familiarity.

• Excellent communication, presentation, and stakeholder management skills—you know how to speak to both operational leads and executives.

• Highly organized, proactive, and able to thrive in ambiguity and rapid change.

• Experience working with African insurers or in emerging markets is a strong plus. The technologies that we use include, but are not limited to:

• PHP, Laravel

• VueJs, AngularJs

• React Native

• Electron

• MySql, MS SQL

• AWS & GCP

• Docker, k8s