Senior Site Reliability Engineer (Remote) at Fathom

We think it’s insane that so many people and businesses rely on notes as a primary means of remembering and sharing insights from video calls.

Notes are time consuming and stressful to create while trying to hold a conversation. Even when done well, notes are a poor solution compared to hearing something first-hand.

We started Fathom to rid us all of the tyranny of note-taking, and people seem to really love what we've built so far:

🥇 #1 Highest Satisfaction Product of 2024 on G2

🔥 #1 Rated on G2 with 2,200+ reviews and a perfect 5/5 rating

🥇 #1 Product of the Day and #2 AI Product of the Year

🚀 Most installed AI meeting assistant on both the Zoom and HubSpot marketplaces

📈 We’re hitting usage and revenue records every week

Check out our product (it’s free)!

We think it’s insane that so many people and businesses rely on notes to remember and share insights from their meetings.

Notes are time-consuming and stressful to create while trying to hold a conversation. Even when done well, notes are a poor solution compared to hearing something first-hand.

We started Fathom to rid us all of the tyranny of note-taking, and people seem to really love what we've built so far:

🥇 #1 Highest Satisfaction Product of 2024 on G2

🔥 #1 Rated on G2 with 2,200+ reviews and a perfect 5/5 rating

🥇 #1 Product of the Day and #2 AI Product of the Year

🚀 Most installed AI meeting assistant on both the Zoom and HubSpot marketplaces

📈 **We’re hitting usage and **revenue records every week

We're growing incredibly quickly, so we're looking to grow our small but mighty team.

We are looking for an SRE who is passionate about leveraging data and automation to drive a highly dynamic infrastructure. The role is a unique blend of infrastructure and internal tooling to reduce friction at every step of delivering an amazing customer experience.

As part of our team, you'll play a pivotal role in scaling our infrastructure, reducing toil through automation, and contributing to our culture of innovation and continuous improvement.

• By 30 Days:

  • Use your observability background to help scale our existing tools to new heights as we continue to grow the platform.
  • Enhance our existing automation for scaling our infrastructure and improve the development experience.

• Use your observability background to help scale our existing tools to new heights as we continue to grow the platform.

• Enhance our existing automation for scaling our infrastructure and improve the development experience.

• By 90 Days:

  • Play a key role in continuing to diversify and scale our platform across additional regions.
  • Evaluate options to replace our existing real-time data pipeline for enhanced multi-regional capabilities.
  • Provide platform support to all of engineering, using data-driven decision-making.

• Play a key role in continuing to diversify and scale our platform across additional regions.

• Evaluate options to replace our existing real-time data pipeline for enhanced multi-regional capabilities.

• Provide platform support to all of engineering, using data-driven decision-making.

• By 1 Year:

  • Work with engineering to re-evaluate what observability means for the Fathom platform, and drive improvements to remove friction
  • Help us design and implement improvements to our elastic multi-regional storage platform.
  • Drive platform improvements to enhance reliability and efficiency

• Work with engineering to re-evaluate what observability means for the Fathom platform, and drive improvements to remove friction

• Help us design and implement improvements to our elastic multi-regional storage platform.

• Drive platform improvements to enhance reliability and efficiency Hard Skills:

• Proficiency with Infrastructure as Code / GitOps tooling.

• Foundation in Observability best practices and implementation.

• Experience in a SaaS or PaaS environment.

• Familiarity with our tech stack: Google Compute, Kubernetes, Message Queues, Prometheus, ClickHouse, ArgoCD, Github Actions, Golang. (Ruby / Rails is a bonus) Soft Skills:

• Curiosity-driven with a focus on delivering results.

• A generalist mindset with the ability to dive deep into a wide range of challenges.

• Resilience and an ability to grind through complex problems.

• Openness to disagreement and commitment to decisions once made.

• Strong collaborative skills, with the ability to explain complex insights in an accessible manner.

• Independence in managing one’s workload and priorities.

• The opportunity to shape the dynamic platform of a growing company.

• A role that balances scaling infrastructure, enabling development teams, and internal tooling development

• A chance to work with a dynamic and collaborative team.

• Competitive compensation and benefits.

• A supportive environment that encourages innovation and personal growth. If you're excited to own the data journey at Fathom and contribute to our mission with your analytical expertise, we would love to hear from you. Apply now to become a key player in our data-driven success story.

We use all of the following to power the Fathom app. If you're an engineer, knowledge of these would be helpful but you need not be familiar with all of them. If you're not an engineer, you can ignore this :)

GKE, S3, Ruby/Rails/Sidekiq, Go, Electron, Typescript/TSX, Stencil, Elasticsearch, C++, Kafka, MySQL, Redis, Pusher, GitHub Actions, Docker, ArgoCD, CircleCI

• No live coding. We have no idea who thought writing code on whiteboards was a good idea but we hate it. We’re much more interested in what you’ve done and learned.
• You’ll meet the entire team. We think it’s important that you get to meet everyone you’ll be working with.
• No bullshit. Ask us anything you like. We’ve never understood why companies pretend they’re something that they’re not in the hiring process - you’re going to find out eventually so we’d rather you know who we are up front so we can both make sure this is a good fit for all involved.
• Quick turnaround time. We know you have lots of options so we move fast usually in less than a week from start to finish.