SOC Delivery Manager

Cyble is a cyber intelligence company that empowers organizations with darkweb & cybercrime monitoring and mitigation services. About the Role We’re hiring a SOC Delivery Manager to lead end-to-end SOC operations in a 24x7 environment. You’ll manage threat detection, incident response, and client service delivery, while guiding a team of L1–L3 analysts. The role demands strong leadership, cross-functional coordination, and a sharp focus on SLAs, reporting, and continuous improvement. Ideal for someone with deep SOC experience and a passion for operational excellence. What You’ll Do: SOC Operations & Service Delivery: Oversee daily operations of the Security Operations Center, ensuring effective monitoring, detection, analysis, and response to cybersecurity incidents. Manage delivery of SOC services such as SIEM monitoring, incident response, threat hunting, Threat Intel Services, and malware analysis. Ensure consistent adherence to SLAs, KPIs, and customer expectations. Establish and refine SOC playbooks, workflows, and escalation matrices. Oversee daily operations of the Security Operations Center, ensuring effective monitoring, detection, analysis, and response to cybersecurity incidents. Manage delivery of SOC services such as SIEM monitoring, incident response, threat hunting, Threat Intel Services, and malware analysis. Ensure consistent adherence to SLAs, KPIs, and customer expectations. Establish and refine SOC playbooks, workflows, and escalation matrices. Customer Engagement & Reporting: Act as the primary point of contact for clients for all SOC-related matters. Lead regular service review meetings, present monthly/quarterly reports, and provide strategic recommendations to enhance security posture. Handle escalations, coordinate root cause analyses, and ensure timely communication and resolution. Act as the primary point of contact for clients for all SOC-related matters. Lead regular service review meetings, present monthly/quarterly reports, and provide strategic recommendations to enhance security posture. Handle escalations, coordinate root cause analyses, and ensure timely communication and resolution. Team Management & Leadership: Manage a team of L1, L2, and L3 security analysts, shift leads, and supporting roles in a 24x7 model. Drive analyst training, upskilling, and mentoring programs to maintain a highly capable team. Plan and manage staffing, rotations, and resource utilization effectively. Manage a team of L1, L2, and L3 security analysts, shift leads, and supporting roles in a 24x7 model. Drive analyst training, upskilling, and mentoring programs to maintain a highly capable team. Plan and manage staffing, rotations, and resource utilization effectively. Cross-functional Coordination: Collaborate with red teaming, threat intelligence, engineering, compliance, and CSM teams to provide holistic security support. Support onboarding of new clients by aligning requirements, tools, and processes. Collaborate with red teaming, threat intelligence, engineering, compliance, and CSM teams to provide holistic security support. Support onboarding of new clients by aligning requirements, tools, and processes. What You’ll Require: Experience: 10–12 years of total cybersecurity experience with at least 4–5 years in SOC operations and 2–3 years in a leadership or service delivery role. Certifications (preferred): CISSP, CISM, CISA, SANS GIAC (GCIA, GCIH), ITIL. Experience: 10–12 years of total cybersecurity experience with at least 4–5 years in SOC operations and 2–3 years in a leadership or service delivery role. Certifications (preferred): CISSP, CISM, CISA, SANS GIAC (GCIA, GCIH), ITIL. About Cyble: Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India Our mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone. At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. To learn more about Cyble, visit www.cyble.com. Our SaaS-based enterprise platform collects intelligence data in real-time across open and closed sources. This enables you to map, monitor, and mitigate your digital risk footprint. Through a combination of our industry-leading Machine Learning capabilities and our peerless Human Analytics, we deliver actionable threat intel well before your organization is at risk.