SOC Delivery Manager at Cyble

Cyble is a cyber intelligence company that empowers organizations with darkweb & cybercrime monitoring and mitigation services.

We’re hiring a SOC Delivery Manager to lead end-to-end SOC operations in a 24x7 environment. You’ll manage threat detection, incident response, and client service delivery, while guiding a team of L1–L3 analysts. The role demands strong leadership, cross-functional coordination, and a sharp focus on SLAs, reporting, and continuous improvement. Ideal for someone with deep SOC experience and a passion for operational excellence.

SOC Operations & Service Delivery:

• Oversee daily operations of the Security Operations Center, ensuring effective monitoring, detection, analysis, and response to cybersecurity incidents.

• Manage delivery of SOC services such as SIEM monitoring, incident response, threat hunting, Threat Intel Services, and malware analysis.

• Ensure consistent adherence to SLAs, KPIs, and customer expectations.

• Establish and refine SOC playbooks, workflows, and escalation matrices. Customer Engagement & Reporting:

• Act as the primary point of contact for clients for all SOC-related matters.

• Lead regular service review meetings, present monthly/quarterly reports, and provide strategic recommendations to enhance security posture.

• Handle escalations, coordinate root cause analyses, and ensure timely communication and resolution. Team Management & Leadership:

• Manage a team of L1, L2, and L3 security analysts, shift leads, and supporting roles in a 24x7 model.

• Drive analyst training, upskilling, and mentoring programs to maintain a highly capable team.

• Plan and manage staffing, rotations, and resource utilization effectively. Cross-functional Coordination:

• Collaborate with red teaming, threat intelligence, engineering, compliance, and CSM teams to provide holistic security support.

• Support onboarding of new clients by aligning requirements, tools, and processes.

• Experience: 10–12 years of total cybersecurity experience with at least 4–5 years in SOC operations and 2–3 years in a leadership or service delivery role.

• Certifications (preferred): CISSP, CISM, CISA, SANS GIAC (GCIA, GCIH), ITIL. Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India 

Our mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone. 

At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. To learn more about Cyble, visit www.cyble.com.

Our SaaS-based enterprise platform collects intelligence data in real-time across open and closed sources. This enables you to map, monitor, and mitigate your digital risk footprint.

Through a combination of our industry-leading Machine Learning capabilities and our peerless Human Analytics, we deliver actionable threat intel well before your organization is at risk.