Job Description
<h3>📋 Description</h3> • About Kustomer: Kustomer is the industry leading conversational CRM platform perfecting every customer experience.
• Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable.
• Kustomer is seeking an AI Platform Engineer to architect and build the next generation of our agentic customer service platform. This role sits at the intersection of AI systems engineering, distributed computing, and semantic data processing.
• You'll drive the development of autonomous AI agents, intelligent tool integrations, and the observability infrastructure that powers our AI-first platform.
• You'll join a team that values the intersection of pragmatic engineering and forward-thinking AI platform development, where your contributions will directly shape how businesses interact with autonomous AI systems in production environments. <h3>🎯 Requirements</h3> • 7+ years of software engineering experience with 3+ years focused on AI/ML applications and data-intensive systems
• Expertise in AI/ML frameworks including experience with LLMs, transformer architectures, and agent orchestration platforms (LangGraph, AutoGen, CrewAI, or similar)
• Experience with foundational model providers including OpenAI, Anthropic, and AWS Bedrock for production AI applications
• Strong background in data engineering with expertise in vector databases, semantic search, RAG architectures, and real-time data processing
• Distributed systems expertise including message queues, event-driven architectures, microservices, and cloud-native computing
• Applied ML/NLP experience with hands-on work in information retrieval, natural language understanding, and knowledge representation
• Programming proficiency in TypeScript/Node.js and Go (preferred for AI systems and applications) with Python experience for AI/ML modeling, tuning, evaluation and verification work
• Strong database and big data expertise across multiple paradigms, including: SQL, Document, Graph, OLAP, NoSQL, Vector databases, and/or Search engines
• Production AI system experience including model deployment, monitoring, A/B testing, and performance optimization
• Understanding of agentic system principles including autonomy, goal-oriented behavior, tool integration, and multi-agent collaboration
• Cloud platform expertise particularly AWS services for AI/ML workloads (SageMaker, Bedrock, Lambda, etc.) <h3>🏖️ Benefits</h3> • Kustomer offers an array of benefits including competitive salaries and stock options.
• In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy;
• in the UK we also offer pension, supplemental health insurance and other perks.
• Kustomer is committed to bringing together individuals from different backgrounds and perspectives.