Techsupport Intern

Cyble is a cyber intelligence company that empowers organizations with darkweb & cybercrime monitoring and mitigation services. About the Role: We are seeking motivated Tech Support Engineers to join our Bangalore team supporting our US presales team. This role offers excellent growth opportunities for early-career professionals looking to advance in cybersecurity while gaining hands-on experience with cutting-edge technologies. What You’ll DO: Provide technical support to our US presales team during US business hours Troubleshoot software issues and assist with bug fixing Debug code and resolve production issues in a timely manner Document solutions, create knowledge base articles, and contribute to product improvement Collaborate with on call engineers from development teams to address customer-reported issues Provide technical support to our US presales team during US business hours Troubleshoot software issues and assist with bug fixing Debug code and resolve production issues in a timely manner Document solutions, create knowledge base articles, and contribute to product improvement Collaborate with on call engineers from development teams to address customer-reported issues What You’’ Require: Minimum 0-1 year of experience in a technical support or software development role Knowledge/experience in Go, PHP, and Python programming languages Understanding of REST APIs and micro services architecture Experience with Postman for API testing and documentation Knowledge of relational and NoSQL databases (PostgreSQL, MongoDB) Exceptional debugging skills and problem-solving abilities Interest in cybersecurity and willingness to learn rapidly Familiarity with version control systems (Git) Basic understanding of containerization tools (Docker) Excellent written and verbal communication skills Ability to work US hours (evening/night shift in IST) Familiarity with ticket management systems (Jira, ServiceNow) Minimum 0-1 year of experience in a technical support or software development role Knowledge/experience in Go, PHP, and Python programming languages Understanding of REST APIs and micro services architecture Experience with Postman for API testing and documentation Knowledge of relational and NoSQL databases (PostgreSQL, MongoDB) Exceptional debugging skills and problem-solving abilities Interest in cybersecurity and willingness to learn rapidly Familiarity with version control systems (Git) Basic understanding of containerization tools (Docker) Excellent written and verbal communication skills Ability to work US hours (evening/night shift in IST) Familiarity with ticket management systems (Jira, ServiceNow) About Cyble: Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India Our mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organisations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone. At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. To learn more about Cyble, visit www.cyble.com Our SaaS-based enterprise platform collects intelligence data in real-time across open and closed sources. This enables you to map, monitor, and mitigate your digital risk footprint. Through a combination of our industry-leading Machine Learning capabilities and our peerless Human Analytics, we deliver actionable threat intel well before your organization is at risk.