Customer Success Manager

India's leading digital health destination for Dermatology, Nutrition & Wellness. A multi-condition health platform providing Telehealth, AI-powered treatment plans, and Rx-grade products. Clinikally's platform is rapidly having a positive, real-life impact on millions of dermatology & nutrition consumers across India and are is the way Indians access quality products & virtual care. Our treatment plans for condition-specific and healthy skincare, haircare, and overall wellness comprise the most effective cosmeceuticals and deliver unmatched results. We connect users to specialty providers for online consults in under 30 minutes, and generate personalized treatment plans with the most effective cosmeceutical and Rx-grade solutions delivered to their doorsteps. By bringing leading skin doctors online and their valued recommendations under one comprehensive platform, we are making trusted and science-backed healthcare accessible to all. One of India's fastest growing consumer health platforms -- Clinikally.com -- is looking for a seasoned customer support/success manager (3-6 years) to lead all aspects of customer support from the front. What You Will Do: Oversee a varied and extensive group of customer service associates aiming to meet specific objectives. In charge of enforcing discipline and managing the team's schedule while on duty. Tasked with keeping team members from leaving the organization. Guarantee timely and precise responses to service inquiries, ensuring goals are met. Support new team members by providing updated information and addressing process discrepancies. Directly accountable for encouraging team growth through motivation. Ensure the team adheres to productivity and quality standards. Responsible for the seamless execution of day-to-day operations. Achieve the team's customer satisfaction goals, emphasizing the importance of exceptional service quality among all members. Facilitate communication between Managers and Team Members. Oversee a varied and extensive group of customer service associates aiming to meet specific objectives. In charge of enforcing discipline and managing the team's schedule while on duty. Tasked with keeping team members from leaving the organization. Guarantee timely and precise responses to service inquiries, ensuring goals are met. Support new team members by providing updated information and addressing process discrepancies. Directly accountable for encouraging team growth through motivation. Ensure the team adheres to productivity and quality standards. Responsible for the seamless execution of day-to-day operations. Achieve the team's customer satisfaction goals, emphasizing the importance of exceptional service quality among all members. Facilitate communication between Managers and Team Members. Ideal Skills: Excellent at interacting with others and able to communicate across different levels of the organization. Eager to learn and adapt. Highly committed to taking charge and owning responsibilities. Excellent at interacting with others and able to communicate across different levels of the organization. Eager to learn and adapt. Highly committed to taking charge and owning responsibilities.