Customer Success Manager

Finto is on a mission to reinvent how enterprises run their finance operations. Starting with AI-powered automation for accounts payable, we eliminate manual invoice handling, supplier chasing, 3-Way-Matching and ERP data entry. Backed by Y Combinator, we’re building the last generation of enterprise accounting software. About Finto Finto is on a mission to reinvent how enterprises run their finance operations. Starting with AI-powered automation for accounts payable, we eliminate manual invoice handling, supplier chasing, 3-Way-Matching and ERP data entry. Backed by Y Combinator, we’re building the future of enterprise accounting. Our mission is to free the world’s finance teams from repetitive, low-value tasks so they can focus on impactful work. That starts with building a place where everyone can do their best work. Whether you’re building on our platform, partnering with our customers, or shaping our story: We just make things finance teams want. About the role We’re looking for a Senior Customer Success Manager to join our founding team and lead the adoption of Finto’s AI-powered automation for some of the world’s largest enterprises. You’ll be the trusted partner guiding finance teams through onboarding, integration, and - most importantly - putting AI directly into their hands so they can radically reduce manual work and unlock new levels of productivity. This is more than a traditional CS role - you’ll combine strategic account management with hands-on enablement, workflow design, and change management. You’ll work closely with our founders to make sure customers embrace AI as a core part of their daily job. We’re headquartered in Munich, with roots in San Francisco through Y Combinator. What you’ll do Lead enterprise customers from onboarding to full-scale adoption Work directly with finance teams to redesign key processes, embedding AI where it delivers the most value. Partner with customers to deeply understand their ERP setup, accounting workflows, and success metrics. Train and enable end users so AI-powered automation becomes part of their daily toolkit. Act as the bridge between customers and our product/engineering team - championing feedback, surfacing unmet needs, and influencing roadmap. Build playbooks, training materials, and onboarding processes to built customer success. What we’re looking for 2-3+ years in customer success, account management, consulting, or implementation with enterprise SaaS customers. Experience driving adoption of complex software, ideally AI-powered or automation platforms. Familiarity with finance operations, ERP systems, or accounting workflows is a strong plus. Exceptional communication skills - able to train, inspire, and win over buyers, key users and IT leaders. Proven ability to lead change management initiatives and help teams adopt new ways of working. Hands-on problem-solver with a proactive, can-do approach. Thrives in fast-paced, early-stage environments with high autonomy. Passion for making AI a practical, everyday tool for real people. Life at Finto Career-defining growth: Big ambitions mean rapid progression, expanding responsibilities, and access to our San Francisco & YC network. Competitive pay & meaningful equity: Share in the upside of a YC-backed, fast-scaling company. 26 vacation days + 2 fixed “company recharge days.” Twice-yearly team offsites and hacker weeks in Europe or San Francisco. We're building a next-generation AI platform using React/Next.js frontends with Node.js/Python backends, integrated with leading AI models and APIs. Our core technical challenges involve real-time document processing at enterprise scale, seamless ERP integrations across diverse accounting systems, and optimizing AI model performance for financial accuracy and speed. We leverage modern cloud infrastructure to handle mission-critical finance workflows while maintaining the reliability and security standards that large enterprises demand. Interview Process Intro Call – 30 mins with a founder Deep Dive – 45 mins on product & tech fit Technical Interview – 60 mins coding & design challenge Onsite Co-Work – Build and ship a real feature with us in Munich Offer