Data Analyst, Energy/Utility Experience, Work from Home, Dayshift

<h3>📋 Description</h3> • The Metering Support Assistant plays a key role in the SmartEnergy Management Department, supporting the accurate management of meter data across a diverse client portfolio. • The role involves monitoring data quality, resolving data issues, coordinating with meter providers, and ensuring effective use of internal systems. • Strong organisational and communication skills, attention to detail, and teamwork are essential. • Identify and request missing or substituted meter data. • Manually upload and verify data in the internal CRM system. • Monitor and resolve issues related to solar and substituted data. • Escalate unresolved data issues to the Meter Leader. • Review and activate new meter data feeds. • Manage CRM tickets related to new feed activations. • Provide responsive service to internal and external stakeholders. • Coordinate with meter providers and retailers for data access. • Respond promptly to internal team queries. • Ensure accuracy of data in internal systems and service records. • Maintain up-to-date and consistent customer records. • Participate in team collaboration and knowledge sharing. • Support reporting tasks and ad hoc departmental needs. • Engage in ongoing training and development. • Uphold data confidentiality and service standards. • Take ownership of task quality and timeliness to meet KPIs. • Note: The official job title for this position is Metering Support Assistant. <h3>🎯 Requirements</h3> • Minimum 3–5 years of experience in a similar role, supported by a relevant degree in Business Administration, IT or Data Analytics, or a related discipline. • Data entry experience required, with experience in a metering, energy services, utilities, or data-intensive environment highly desired. • Microsoft Office proficiency is essential. • Strong communication skills (verbal and written). • Excellent planning, time management, and self-organisation. • Strong initiative, resourcefulness, and results-driven approach. • Good interpersonal skills and a collaborative mindset. • Customer service experience preferred. <h3>🏖️ Benefits</h3> • Work from home • Monday to Friday 7:00 AM – 4:00 PM PHT (adjustments will be made for AU daylight saving time) • Opportunities to work with leading companies in Australia and beyond • Comprehensive HMO and government-mandated benefits • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success