Forward-Deployed Product Manager

If you are looking for roles in Japan, please refer to Japan Hiring site About Tailor Tailor is a pioneer in Headless ERP technology. Our platform empowers companies to build internal workflows that adapt to their unique needs — faster, smarter, and developer-first. About the Role We’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team. This client-facing, high-context role focuses on clarity, alignment, and speed. What You’ll Do Gather and Clarify Requirements Work directly with clients to understand business needs and pain points Translate those needs into clear, prioritized requirements for engineers Own the Client Relationship Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery Proactively manage expectations, timelines, and feedback loops. Support Internal Teams Provide context and clarity to engineers to help ensure smooth delivery. Ensure alignment between what was requested, what’s being built, and what’s being shipped. Build Repeatable Patterns Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments. Help improve internal handoff flows, requirement intake, and communication patterns. Shape the Product Roadmap Distill recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision. What We’re Looking For 2+ years in a Software Company Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments. 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes. Exceptional communication skills — you can make complex things sound simple and actionable. Organized, structured thinker who can reduce ambiguity Technically fluent enough to collaborate with engineers and ask the right questions Based in or willing to be frequently present in Los Angeles. ~20% travel. Nice to Have Experience with ERP, internal tools, or operational SaaS products Familiarity with APIs, data workflows, or developer platforms Consulting or customer onboarding background Comfortable supporting multiple stakeholders and balancing competing priorities Compensation & Benefits Salary: $130,000 – $170,000 + Bonus Benefits: Health, dental, vision, flexible PTO, and more Why Tailor? You’ll work directly with the product team on a fast-growing platform solving real operational pain. If you love being the voice of the customer, reducing friction, and making teams more effective — let’s talk. Apply now and help us shape the future of Headless ERP. Patrick notes Travel requirements/expectations. 15-20%? Bonus based on successful deployments