Senior Data Analyst, Growth Organization

<h3>📋 Description</h3> • Analyze internal and external data and conduct market, customer and competitive analysis to identify growth opportunities, assess trends and inform strategic decisions • Coordinate organization of and drive the analysis of Voice of the Customer data to develop recommendations for initiatives that enhance the customer experience • Support the development of value propositions, go-to-market strategies, and customer experience enhancements through insights on products, services, customer segments and emerging technologies • Translate complex data into clear, actionable insights and recommendations for business leaders • Partner with Technology and Data Governance teams to ensure data quality, consistency, and accessibility • Contribute to the institutionalization of Growth as a process by embedding analytics into each stage of the growth lifecycle (Analyze → Design → Build → Implement → Operate) • Develop and maintain dashboards, models, and reporting tools to track key performance indicators related to customer acquisition, retention, and product performance. • Collaborate with Growth, Originations and Servicing teams to design and evaluate initiatives aimed at improving customer experience and engagement <h3>🎯 Requirements</h3> • Bachelor’s or Master’s degree in a quantitative field • 5+ years of experience in analytics, BI, or reporting roles – ideally within mortgage industry with understanding of secondary markets, loan origination and servicing processes and products • Working knowledge of mortgage economics and ability to navigate and develop a basic mortgage profitability model • Proven experience leading data/reporting projects with business-facing deliverables • Proficiency in SQL and experience with data visualization tools (Power BI, Tableau, MicroStrategy) and financial modeling • Strong analytical and problem-solving skills with the ability to synthesize complex data into clear insights. • Excellent communication and storytelling skills; able to influence decisions through data • Self-starter with strong project ownership, initiative, and follow-through • Comfortable working both independently and collaboratively in a team environment • Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.) <h3>🏖️ Benefits</h3> • Comprehensive benefits package including medical, dental and vision • Up to 3% match on 401(k) contributions • Generous paid time off • Company-paid life, accident and disability coverage • Programs for mental, physical and financial wellness