About the Role

Applied AI Engineer II role at Microsoft focusing on building intelligent solutions within Dynamics 365 Contact Center. Responsibilities include designing scalable AI applications, integrating AI models, and ensuring production reliability. Requires software engineering and AI expertise to deliver high-impact features for enterprise customers.

Key Responsibilities

• Design and develop scalable application capabilities integrating AI models
• Build and debug production-grade code in distributed systems
• Translate business requirements into AI solutions with cross-functional teams
• Optimize AI model performance and reliability in production environments
• Own deployment, quality, and operation of AI systems with MLOps/DevOps practices

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages like C, C++, C#, Java, JavaScript, or Python OR equivalent experience
• 1+ years of professional experience working with generative AI, large language models, or agent-based systems
• Ability to meet Microsoft customer and/or government security screening requirements
• Pass Microsoft Cloud Background Check upon hire/transfer and every two years

Nice to Have:

• Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience OR Bachelor's Degree AND 5+ years experience
• Deep expertise in one or more AI domains with proven track record of deploying and scaling AI models in cloud environments
• Strong experience with MLOps workflows and familiarity with modern LLMOps frameworks
• Skilled in building and operating infrastructure using Azure, AWS, or Google Cloud, and deploying containerized models with Docker, Kubernetes, or similar tools
• Experience with customer success, zero trust security, and compliance

Benefits & Perks

• Industry leading healthcare