About the Role

Cloud Solution Architect for AI Business Processes role at Microsoft's Customer Experience & Success organization. This senior position involves architecting and deploying intelligent business solutions using Dynamics 365, Power Platform, and AI technologies to drive customer transformation and business value.

Key Responsibilities

• Be a strategic trusted advisor driving AI-powered business value
• Lead customer success through architectural excellence across Dynamics 365 and Power Platform
• Take ownership and drive impact by owning outcomes and resolving blockers
• Drive growth and expansion by identifying new opportunities and shaping solutions
• Deliver with excellence and empathy through efficient delivery and change management

Required Skills & Qualifications

Must Have:

• Proven experience in enterprise architecture and technical leadership roles
• Proven technical consulting experience
• Bachelor's degree in Computer Science, IT, Engineering, Business or related field OR equivalent experience
• Experience in cloud/infrastructure technologies, IT consulting, systems administration, or software development

Nice to Have:

• Deep technical expertise in Dynamics 365 CE and Power Platform (Sales, Customer Service, Field Service, etc.)
• Experience engaging with C-level executives and shaping digital transformation strategy
• Proven track record in driving multi-million-pound transformation programmes
• Technical certifications in Dynamics 365, Power Platform, or other relevant technologies

Benefits & Perks

• Industry leading healthcare