About the Role

The Customer Success Manager role at Topline Pro involves managing a portfolio of SMB customers, executing account growth strategies, and handling high-volume communications. Responsibilities include building client relationships, upselling features, and advocating for customer feedback to advance the product.

Key Responsibilities

• Manage a portfolio of SMB customers
• Create and execute an account growth strategy
• Handle high-volume customer communications across email, text, and calling
• Build lasting relationships and act as a customer advocate
• Work on upselling initiatives for feature adoption and user expansion

Required Skills & Qualifications

Must Have:

• 1+ years experience in sales, customer success, or customer support
• Comfort with high-volume verbal and written customer communications
• Passion for driving positive growth and exceeding expectations
• Advanced time management and multitasking skills

Nice to Have:

• Experience at a SaaS company or with SMBs
• Desire to work in an agile startup environment
• Eagerness to learn and grow in customer success management

Benefits & Perks

• $65,000 base + variable pay up to $20,000 + equity package
• Full Medical, Dental, and Vision Health Coverage
• Computer and workspace enhancements
• Monthly stipend for mental and physical health
• 401(k) plan (non-matching)
• Unlimited vacation and company holidays