About the Role

The Global Delivery Cloud Solution Architect - MS Teams role focuses on designing and implementing Microsoft Teams solutions with a strong emphasis on governance, administration, and integration of first-party, third-party, and custom applications. Responsibilities include providing technical guidance, collaborating with customers to translate business needs into scalable Teams solutions, and delivering workshops and training. The position requires expertise in Teams Admin & Governance, M365 Admin Center, and cloud technologies, with a customer-facing and leadership component.

Key Responsibilities

• Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows
• Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions
• Deliver technical workshops and training sessions focused on Teams usage best practices
• Assist in licensing, configuration, and customization of Teams and related Microsoft 365 services
• Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• 4+ years experience in Teams governance, administration, or equivalent unified collaboration/communications tool, including navigating and configuring the Admin center
• Advanced skills in navigating and configuring the Teams and M365 Admin Center
• Microsoft is unable to sponsor a work visa for this role

Nice to Have:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• 4+ years experience working in a customer-facing role (e.g., internal and/or external)
• 4+ years experience working on technical projects, in a cross-functional, team lead type of role
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
• 2+ years experience of Teams as a Platform or equivalent, including the knowledge and integration of first party, third party, or custom applications
• Enterprise support for Microsoft Teams or equivalent, including implementation, administration, and troubleshooting, including presentations, training and workshops
• Previous consulting or customer-facing role experience is highly valued
• Deep technical acumen with a commitment to continuous learning

Benefits & Perks

• Industry leading healthcare