About the Role

The ICQA Operations Manager leads inventory control and quality assurance teams in Amazon's fulfillment centers. They ensure compliance, analyze data for process improvements, and manage labor planning. This role focuses on maintaining inventory accuracy and customer satisfaction through efficient operations.

Key Responsibilities

• Lead and supervise a team of ICQA Area Managers and hourly Associates
• Partner with Operations and Support teams to establish and adhere to policies and procedures
• Analyze inventory defects and customer data to identify action plans for quality improvement
• Conduct short-term and mid-term labor planning, forecasting, and scheduling
• Support interviewing and training of fulfillment center Area Managers

Required Skills & Qualifications

Must Have:

• A degree or equivalent qualification
• Relevant experience in people management and development
• Experience working in large assignments, driving project collaboration across different teams, businesses and stakeholders
• Track records of implementing process improvements in a data-driven and complex environment
• Proficient verbal and written communications skills in the local language and in English

Nice to Have:

• Previous supervisory experience in a distribution or manufacturing environment, and with quality assurance processes
• Strong commitment to employee development and team management
• Proven ability to influence peers or stakeholders with varying seniority
• Knowledge of supply chain management principles and familiarity with SOX compliance and inventory control systems
• Advanced proficiency in data analysis tools and software