About the Role

The ICQA Operations Manager leads inventory control and quality assurance teams in Amazon fulfillment centers. They ensure inventory accuracy, quality standards, and process improvements to maintain customer satisfaction. This role involves managing teams, analyzing data, and collaborating across departments.

Key Responsibilities

• Lead and supervise a team of ICQA Area Managers and hourly Associates
• Partner with Operations and Support teams to establish and adhere to policies and procedures
• Ensure compliance with safety programs and SOX regulations
• Analyze inventory defects and customer data to implement action plans for quality improvement
• Conduct labor planning, forecasting, and scheduling for capacity needs

Required Skills & Qualifications

Must Have:

• A degree or equivalent qualification
• Relevant experience in people management and development
• Experience working in large assignments, driving project collaboration across different teams, businesses and stakeholders
• Track records of implementing process improvements in a data-driven and complex environment