About the Role

This role is an ICQA Area Manager position at Amazon's Fulfillment Center in Helmstedt, focusing on inventory control, quality assurance, and problem-solving operations. The manager leads a team, ensures safety compliance, monitors KPIs, and drives process improvements to maintain inventory accuracy and customer satisfaction. It involves shift work, data analysis, and cross-functional collaboration within a fast-paced logistics environment.

Key Responsibilities

• Lead and supervise a team of employees in inventory control, quality assurance, and problem-solving
• Support safety programs and compliance to ensure a secure working environment
• Coordinate inventory control and quality assurance operations according to network strategies and ensure SOX compliance
• Conduct shift planning, forecasting, work assignment, and leadership
• Monitor KPIs and perform quality analyses on behaviors/processes affecting inventory integrity and customer experience

Required Skills & Qualifications

Must Have:

• Proven experience in structured problem-solving and data-driven decision-making
• Degree from an accredited university or equivalent experience in Operations Management
• Experience in team leadership
• Relevant experience in conducting data analysis and understanding datasets and tools
• Excellent German and English language skills in speaking and writing
• Advanced MS Office skills, especially Excel

Nice to Have:

• Proven success in developing and promoting employee talent with measurable results in performance improvement and retention
• Documented experience in successful cross-functional collaboration and ability to enforce data-based decisions at various leadership levels
• Proven ability to systematically analyze complex problems and develop scalable solutions considering efficiency and customer focus
• Knowledge and experience with Lean and Six Sigma methods and techniques