About the Role

Senior Quality Manager role focused on setting quality standards for AWS technical content in an AI-first environment. Responsible for designing AI-powered quality frameworks, driving automation strategy, and leading cross-functional collaboration to ensure content excellence at scale.

Key Responsibilities

• Design and implement AI-powered quality assurance frameworks for content evaluation
• Develop and optimize agent-based workflows for content quality management
• Drive automation strategy to streamline manual processes while maintaining editorial excellence
• Monitor and analyze AI-generated content quality, providing feedback for system improvement
• Lead cross-functional integration with engineering, content creators, and strategists

Required Skills & Qualifications

Must Have:

• 5+ years of digital content management, communications, or content strategy experience
• Experience using English communication skills, both written and verbal
• Experience using data and metrics to drive improvements
• Strong program manager skills with demonstrated experience leading business process improvements

Nice to Have:

• Experience influencing multiple stakeholders and leading cross functional teams across geographies
• Experience as a technical editor or writer of technical documentation working with style guides
• Experience implementing change management successfully transitioning programs into large-scale operations
• Proficiency with AI-powered content systems, intelligent agents, and quality assurance tools
• Understanding of prompt engineering and AI/ML documentation standards
• Experience with machine learning, natural language processing, and AI model training

Benefits & Perks

• Medical benefits
• Financial benefits
• Equity compensation
• Sign-on payments