About the Role

Senior Security Customer Experience Engineer responsible for resolving critical escalations from Microsoft's top Security customers. Acts as a subject matter expert in Microsoft Entra, managing technical issues and ensuring excellent customer experience. Participates in a 24x7x365 on-call rotation and collaborates across engineering teams.

Key Responsibilities

• Respond to technical escalations from Microsoft's Mission Critical Security Customers
• Collaborate with Customer Lead Engineers, Product Managers, and Support Engineers to resolve issues
• Share actionable insights and recommendations with customers and teams
• Maintain deep technical expertise in Microsoft Entra to troubleshoot complex issues
• Drive product improvement by delivering customer insights and partnering with engineering

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Engineering, Computer Science, IT, Data Analytics/Science, AI, or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
• 4+ years of experience with Microsoft Entra or similar Identity and Access Management solutions
• Ability to participate in a 24x7x365 on-call rotation
• Ability to meet Microsoft, customer and/or government security screening requirements

Nice to Have:

• Master's Degree in Engineering or related field AND 6+ years experience OR Bachelor's Degree AND 8+ years experience
• 2+ years of customer facing experience
• Exceptional written and verbal communication skills
• Proven ability to collaborate across teams and overcome obstacles

Benefits & Perks

• Industry leading healthcare