About the Role

Senior Software Engineer - Applied AI role at Microsoft's Dynamics 365 Contact Center team. Responsibilities include designing and building intelligent, scalable AI solutions integrated into enterprise software, collaborating with cross-functional teams, and ensuring production reliability and performance.

Key Responsibilities

• Design and develop scalable application capabilities integrating AI models
• Translate business requirements into AI solutions with cross-functional teams
• Optimize AI model performance and reliability in production environments
• Own deployment, quality, and operation of AI systems with MLOps/DevOps practices
• Troubleshoot live site issues and ensure high reliability and performance

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages like C, C++, C#, Java, JavaScript, or Python OR equivalent experience
• 4+ years of experience with customers success, zero trust security and compliance
• 4+ years of experience with coding, debugging, and problem-solving skills
• Ability to meet Microsoft, customer and/or government security screening requirements including Microsoft Cloud Background Check

Nice to Have:

• Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience OR Bachelor's Degree AND 8+ years technical engineering experience OR equivalent experience
• 3+ years of experience with GenAI, Large Language Models (LLM), or agentic systems
• Experience with Speech-to-Text services
• AI & Domain Expertise: Deep expertise in one or more AI domains with a proven track record of deploying and scaling AI models in cloud environments
• MLOps & LLMOps: Experience with MLOps workflows and familiarity with modern LLMOps frameworks
• Cloud & Infrastructure: Skilled in building and operating infrastructure using Azure, AWS, or Google Cloud, and deploying containerized models with Docker, Kubernetes, or similar tools

Benefits & Perks

• Industry leading healthcare