About the Role

The Senior Technical Support Engineer role at Microsoft involves troubleshooting complex technical issues for Azure customers, providing proactive and reactive support for events, and collaborating with engineering teams to improve products. Responsibilities include mentoring, creating technical content, and driving incident resolution to ensure customer success.

Key Responsibilities

• Own, troubleshoot, and solve complex customer technical issues
• Implement strategic business decisions to increase market share
• Develop automation techniques and diagnostic tools for process improvement
• Mentor Technical Support Engineers and contribute to readiness programs
• Perform complex product troubleshooting and remediation

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of technical support/consulting experience OR 5+ years of experience OR equivalent
• Business level fluency in English
• Experience with Azure Cloud Technologies
• Ability to pass Microsoft Cloud Background Check

Nice to Have:

• Microsoft Technology Certifications
• Experience with Azure Compute, Networking, Container technology, Kubernetes, Web App on Linux, Azure Web Apps, Docker, or related platforms
• Experience with SQL, Databases, Azure Data Factory, APIM, Event Hub, Azure Functions, App Services

Benefits & Perks

• Industry leading healthcare