About the Role

Service Engineer II role on the DevDiv Fundamental Services team, responsible for foundational services including VM/patch management, hardware deployment, and macOS support. The position involves ensuring reliability, security, and operational efficiency for thousands of systems while implementing AI-driven automation solutions. This is a remote role with occasional on-prem lab visits and participation in on-call rotations.

Key Responsibilities

• VM Management (provision, migrate, decommission Hyper-V VMs)
• Patch Management for 7,000+ lab machines
• Hardware Deployment in Managed Lab Services labs
• Inventory & End-of-Life Management with asset tracking
• AI-Driven Automation for patching and incident response

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science or related field AND 2+ years technical experience OR equivalent experience
• 3+ months experience applying AI/ML techniques to infrastructure or service engineering
• Experience with macOS environments and enterprise deployment tools
• Ability to pass Microsoft Cloud background check

Nice to Have:

• Master's Degree AND 3+ years experience OR Bachelor's AND 5+ years experience
• 1+ year experience applying AI/ML techniques with Azure ML, Copilot Studio, or GitHub Copilot
• Experience managing asset lifecycle data and building Power BI reports

Benefits & Perks

• Industry leading healthcare