About the Role

Software Engineer II role on Microsoft's Dynamics 365 Contact Center team, building AI-first contact center solutions. Responsibilities include designing scalable services, collaborating across teams, and integrating AI capabilities into enterprise software.

Key Responsibilities

• Collaborate with Engineers, Product Managers, and Designers to plan and deliver customer-focused features
• Design and implement scalable, reliable, and observable services with emphasis on performance
• Troubleshoot and optimize reliability, performance, and monitoring across production systems
• Use AI-assisted tools and modern development frameworks to increase engineering velocity
• Contribute to engineering excellence through clean code, design reviews, and technical mentorship

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience
• 2+ years experience delivering secure, compliant, customer-focused solutions aligned with Zero Trust principles
• 2+ years experience coding, debugging, and problem-solving with focus on reliability, scalability and performance
• Ability to meet Microsoft security screening requirements including Microsoft Cloud Background Check

Nice to Have:

• Master's Degree in Computer Science AND 3+ years experience OR Bachelor's AND 5+ years experience
• Full Stack development experience with ability to design, build, and maintain both front-end and back-end systems
• Proficiency with React and modern front-end frameworks, coupled with experience in C#/.NET, Java, or Node.js
• Deep understanding of REST and gRPC for developing and debugging distributed systems and APIs
• Experience building and managing infrastructure on Microsoft Azure, AWS, or Google Cloud

Benefits & Perks

• Industry leading healthcare