About the Role

This role is a Support Engineer for AWS Data Center Central Operations, focusing on migrating server racks and recovering capacity. The engineer will act as a Subject Matter Expert, working with various teams to identify and mitigate defects in hardware migration processes. They will support both ML and non-ML server hardware to ensure safe, secure, and highly available operations.

Key Responsibilities

• Develop solutions to move and recover capacity for customers
• Interact directly with Data center technicians to support escalations for issue resolution
• Work with systems engineers to push upstream fixes to enable capacity recovery
• Deep dive defects throughout the rack migration process and develop solutions to mitigate them
• Contribute to data analytics and evaluate data to uncover defects across product life cycles

Required Skills & Qualifications

Must Have:

• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• 3 yrs of data center experience

Nice to Have:

• Process improvement / Six Sigma experience
• Experience of Linux troubleshooting for hardware related issues
• Experience of training technical content to non-technical audiences

Benefits & Perks

• Inclusive team culture with affinity groups and inclusion events
• Mentorship and career growth resources
• Work-life balance and flexibility
• Total compensation including equity, sign-on payments, and benefits