About the Role

Technical Support Engineer role focused on Dynamics 365 Customer Engagement, providing advanced technical support to Microsoft customers. Responsibilities include troubleshooting, collaborating with development teams, and mentoring junior engineers. Requires 3+ years in IT, strong problem-solving, and business-level Japanese.

Key Responsibilities

• Communicate with customers via phone, Teams, and email to understand issues
• Perform troubleshooting and analysis to identify root causes and provide solutions
• Collaborate with development and support teams to handle complex technical problems
• Stay updated on latest technologies and conduct training sessions for team members
• Provide feedback to development and create self-help content for customers

Required Skills & Qualifications

Must Have:

• 3+ years experience in IT industry with application design/development/testing or technical support/consulting
• Experience negotiating with external customers, with clear communication and agreement formation
• Strong problem-solving skills to diagnose technical issues and identify root causes
• Fluent business-level Japanese and conversational English for collaboration and documentation

Nice to Have:

• Cloud-based application development experience
• Application debugging and troubleshooting experience
• Experience with Power Platform, Dynamics 365, Azure, or Microsoft 365
• Database construction and performance tuning experience
• OS fundamentals and internal architecture knowledge
• Information processing certifications or vendor qualifications

Benefits & Perks

• Industry leading healthcare