About the Role

The Senior Technical Support Engineer role at Microsoft involves troubleshooting complex customer technical issues, collaborating with engineering teams, and contributing to product improvements. Responsibilities include implementing business strategies, developing automation tools, and mentoring other engineers. The position requires technical expertise, problem-solving skills, and participation in on-call rotations.

Key Responsibilities

• Implements strategic business decisions with customers and partners to increase market share
• Contributes to automation techniques and diagnostic tools for cross-group effectiveness
• Provides feedback to product groups for product improvement and participates in case triage meetings
• Acts as an advisor to customers, handles escalated cases, and creates technical articles
• Performs complex product troubleshooting and collaborates with development teams for incident resolution

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of technical support/consulting/IT experience OR 5+ years of equivalent experience
• Ability to meet Microsoft, customer, and/or government security screening requirements
• Verification of citizenship due to legal restrictions for supporting U.S. government agencies
• Willingness to participate in a 24x7x365 on-call rotation

Nice to Have:

• Microsoft Technology Certifications
• Knowledge of Purview Security & Compliance or equivalent technologies
• Basic knowledge of networking protocols and endpoint behavior
• Familiarity with network traces or browser dev tools to analyze HTTP traffic
• Understanding of regular expression (REGEX)
• SC 900 certification
• PowerShell or scripting skills

Benefits & Perks

• Industry leading healthcare