About the Role

Entry-level Technical Support Engineer role at Microsoft in Pune, India. Responsibilities include troubleshooting customer technical issues, collaborating across teams, and contributing to product improvements. Requires 1+ year of technical support or IT experience and proficiency in English.

Key Responsibilities

• Review, investigate, and solve customer technical issues
• Participate in communities with peer delivery roles
• Develop technical proficiency through training and readiness
• Identify potential product defects and provide feedback
• Operate in a fast-paced, customer-facing environment

Required Skills & Qualifications

Must Have:

• 1+ year(s) technical support, technical consulting, or IT experience
• Experience working in a multicultural or global team environment
• Proficiency in written, reading, and conversational English
• Ability to pass Microsoft Cloud Background Check

Nice to Have:

• Experience problem solving and providing solutions to customers
• Customer Support experience for large corporate customers

Benefits & Perks

• Industry leading healthcare