About the Role

Lead a team of support engineers to resolve customer technical issues and drive product improvement. Manage customer relationships, ensure timely issue resolution, and collaborate across teams. Focus on readiness, process improvement, and proactive customer engagement.

Key Responsibilities

• Lead team of support engineers to resolve technical issues
• Manage customer relationships and ensure timely issue resolution
• Collaborate cross-team to resolve complex technical problems
• Analyze and execute team readiness plans for new technologies
• Identify and implement process improvements and automation

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science, IT, or related field AND 3+ years operational/delivery/account management experience OR 5+ years experience
• 1+ year of people management experience
• Ability to read, write and speak fluent English
• Pass Microsoft Cloud Background Check upon hire and every two years

Nice to Have:

• Understanding of Azure platforms (storage, networking, compute, IAM, monitoring)
• Experience in customer service, retail, or sales environment
• Experience with innovative technologies like AI
• Microsoft Technology Certifications

Benefits & Perks

• Industry leading healthcare