About the Role

Lead a team of support engineers to resolve customer technical issues and manage customer relationships. Drive product improvement and ensure team readiness for delivering excellent customer support. This role requires onsite presence at Microsoft.

Key Responsibilities

• Lead a team of product experts solving complex technical issues
• Manage customer relationships and act as an escalation point
• Ensure team has technical skills for great customer experience
• Participate in product feedback and identify automation tools
• Establish engagement strategy for cross-team collaboration

Required Skills & Qualifications

Must Have:

• Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR 5+ years of such experience
• Ability to meet Microsoft, customer, and/or government security screening requirements
• Ability to read, write, and speak fluent English

Nice to Have:

• 1+ year(s) of people management experience
• Experience in Microsoft Azure technologies (e.g., App Services, Azure DevOps, Azure Monitoring)
• Experience in customer service, retail, or sales
• Experience with innovative technologies like AI
• Microsoft Technology Certifications

Benefits & Perks

• Industry leading healthcare