About the Role

Technical Support Engineer role at Microsoft's Customer Service & Support team, focusing on troubleshooting and resolving customer technical issues. Requires expertise in NodeJS, ReactJS, Azure Cloud, and Linux. Responsibilities include collaboration, readiness, and product improvement.

Key Responsibilities

• Own, investigate, and solve customer technical issues
• Collaborate within and across teams using troubleshooting tools
• Lead or participate in building communities and share knowledge
• Develop technical proficiency through training and readiness
• Identify potential product defects and escalate for improvements

Required Skills & Qualifications

Must Have:

• 5+ years of technical support, consulting, or IT experience OR Bachelor's Degree in Computer Science/IT with 3+ years experience
• Extensive experience with NodeJS, ReactJS, and Angular frameworks
• Proficiency in Linux OS and troubleshooting system performance
• Strong understanding of Azure Cloud concepts and Az900/Az204 certifications

Nice to Have:

• Contributions to open source community
• AI 900 certification
• Basic knowledge of monitoring tools like App Insights

Benefits & Perks

• Industry leading healthcare