About the Role

Technical Support Engineer at Microsoft's Customer Service & Support (CSS) organization, responsible for troubleshooting and resolving customer technical issues. The role involves collaboration across teams, readiness activities, and contributing to product improvements. This is an onsite position focused on accelerating AI transformation for customers.

Key Responsibilities

• Own, investigate, and solve customer technical issues
• Collaborate within and across teams using troubleshooting tools and practices
• Lead or participate in building communities with peer delivery roles
• Develop technical and professional proficiency through training and readiness
• Identify potential product defects and escalate appropriately for resolution

Required Skills & Qualifications

Must Have:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting, or IT experience
• OR 3+ years of technical support, technical consulting, or IT experience
• OR equivalent experience

Benefits & Perks

• Industry leading healthcare