About the Role

Technical Support Engineer role at Microsoft focusing on SCCM, troubleshooting customer technical issues, and collaborating across teams. The position offers up to 50% remote work and involves contributing to product improvements.

Key Responsibilities

• Own, investigate, and solve customer technical issues
• Collaborate within and across teams using troubleshooting tools
• Lead or participate in building communities and share knowledge
• Develop technical proficiency through training and readiness
• Identify potential product defects and escalate appropriately

Required Skills & Qualifications

Must Have:

• Bachelor's degree in Computer Science, IT, or related field AND 1+ years of technical support/consulting/IT experience
• OR 3+ years of technical support/consulting/IT experience
• OR equivalent experience
• Fluent in English reading, writing, and speaking
• Ability to pass Microsoft Cloud Background Check

Benefits & Perks

• Industry leading healthcare